On-Chain Wallet Stuck Transaction – What It Means and How to Fix
- Defi Crypto Wallets
- Aug 7
- 2 min read
If you're seeing a pending or stuck transaction in your on-chain wallet (like MetaMask or Trust Wallet), you're not alone. This is a common issue in decentralized finance (DeFi), but the good news is — it's usually fixable.
A stuck transaction typically means that your transaction hasn’t been confirmed by the blockchain due to low gas fees, network congestion, or nonce conflicts.
Why Do On-Chain Wallet Transactions Get Stuck?
Here are the most common reasons:
Low Gas Fee: If you set your gas fee too low, miners or validators may ignore it.
Network Congestion: High demand can cause slow processing, especially on Ethereum.
Nonce Mismatch: If a newer transaction was submitted before a pending one, the blockchain gets confused.
Smart Contract Error: Interacting with faulty or unsupported contracts can also cause pending states.
How to Fix a Stuck Transaction
You can try these methods:
Speed Up the Transaction
Most wallets offer a “Speed Up” option. This allows you to resend the same transaction with a higher gas fee, increasing the chance of confirmation.
Cancel the Transaction
Use the “Cancel” option (available in most wallets) to overwrite the pending transaction with a new one. You must do this before it’s confirmed.
Manual Override with Custom Nonce
Advanced users can send a zero ETH/tokens transaction to themselves with the same nonce as the stuck one, forcing it to be replaced.
Be cautious. If you're not sure about custom nonces or advanced settings, it's best to contact support.
Still Stuck? Get Help from a Real Person
If your transaction is still pending or you're unsure about what to do, our expert customer support team is here to help. We provide real-time troubleshooting, clear instructions, and step-by-step fixes — no bots, no confusion.
Need Help with a Stuck Transaction?
Visit our How to Get On-Chain Wallet Customer Service and submit your issue. Whether you're using MetaMask, Trust Wallet, or any on-chain wallet, we’ll guide you through the safest way to fix your transaction without putting your funds at risk.
FAQ: Stuck Transactions in On-Chain Wallets
1. What is a stuck transaction in an on-chain wallet?
It’s a pending transaction that hasn’t been confirmed by the network, usually due to low gas fees or network issues.
2. How long do pending transactions last?
It depends on network traffic. Some transactions can stay pending for hours or even days if not corrected.
3. Can I cancel a pending transaction?
Yes, if your wallet supports it. You can cancel by sending a new transaction with the same nonce and higher gas.
4. Will I lose my funds in a stuck transaction?
Usually, no. Funds remain in your wallet unless the transaction is eventually confirmed. Contact us if you’re unsure.
5. Can I speed up a stuck transaction?
Yes. Most wallets like MetaMask let you increase the gas fee and re-send the transaction to speed things up.
Contact Us
If you're struggling with a stuck or failed transaction, don't panic. Help is one click away.
We’ll guide you through the safest and most effective steps to resolve the issue — fast, easy, and secure.
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